CRM systems have evolved significantly from providing a single platform to manage all your customer information to now managing and measuring all interactions your organisation has with that customer or prospect. Having a single view of all interactions you have with your customers can provide you with a powerful competitive advantage.
One of ECLEVA’s core foundational competencies is helping you build a Customer Engagement platform.
At the heart of the platform is a CRM system. To then give you a single view of the customer and measure the success of your interactions we integrate other systems e.g.: websites, NPS trackers, event management, reservation systems, payment gateways, marketing automation tools, social sites, analytics tools, etc.
We also automate processes that trigger customer workflows across different functional areas enabling your team to deliver a consistent customer experience.
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