Businesses are facing more complexity in managing operations, workflows, and customer experiences. To stay competitive, companies need smart integrated solutions that bring together ERP and CRM. 

Microsoft Dynamics 365 is designed to meet this need by offering a unified cloud-based platform with tools for businesses of all sizes. But with so much enterprise software out there, what is Dynamics 365? How much does it cost, and why does partnering with an expert implementation partner like ECLEVA make sense? 

Let’s take a look at the features, pricing models, and benefits of working with a Microsoft Dynamics 365 Partner. 

Microsoft Dynamics 365 is a suite of business applications that combines AI-driven insights, automation, and cloud-based tools to streamline business functions. 

Unlike traditional ERP and CRM software, Dynamics 365 has modular applications for Sales, Finance, Supply Chain Management, Customer Service and more all running on Microsoft’s Azure cloud platform. 

It integrates with Microsoft 365, Power BI, and external applications so you can make data-driven decisions and improve efficiency. Whether you’re a startup looking to enhance customer engagement or a multinational enterprise managing complex operations, Dynamics 365 has the flexibility and scalability to adapt and grow. 

One of the biggest benefits of Dynamics 365 is it eliminates isolated data. It bridges the gap between customer relationship management and enterprise resource planning so all departments can work from the same data set. Some of the key modules are: 

• Sales Hub – AI-powered insights for lead scoring, pipeline tracking, and automated customer interactions. 
• Customer Service – Omnichannel support with chatbots, knowledge bases, and case management tools. 
• Finance & Operations – Accounting, budgeting, financial forecasting, and procurement management. 
• Supply Chain Management (SCM) – Inventory optimization, demand forecasting, and logistics streamlining. 

 By unifying data across teams, you reduce inefficiencies, errors, and collaboration. 

Microsoft Dynamics 365 has AI to automate repetitive tasks and provide predictive insights. Some of the AI-driven features are: 

• Sales teams get AI recommendations for better customer engagement and upselling. 
• Customer service chatbots provide instant support, reducing wait times. 
• With AI-driven insights, you can anticipate problems, optimize workflows, and make better decisions faster. 

Every business is unique, and Dynamics 365 gives you the flexibility to customize applications using low-code/no-code tools like Microsoft Power Apps. Start with the modules you need and scale up as you grow. Build custom apps and workflows without requiring coding expertise. 

Role-based access so employees have the tools they need while maintaining security compliance. 

• Implementation Costs: Several things impact the cost of Dynamics 365: 
• Customization: Workflows, automation scripts, modules. 
• Data Migration: Transferring data from legacy systems. 
• Integration: Connecting to other enterprise software. 

A Microsoft Dynamics 365 Consultant costs between $150–$250/hour, and total implementation can range from $50,000 to $500,000+ depending on complexity. 

However, costs vary based on business size, existing infrastructure, and the extent of changes.  

A small business with minimal customization will be closer to the lower end, while an enterprise with extensive integrations, automation, and AI will need a higher investment. 

After the initial implementation, businesses should also consider the cost of ongoing maintenance, compliance, and scalability.  

Many companies choose to go with managed services from a Microsoft Dynamics 365 Partner to ensure continuous optimization and technical support. Plus, Microsoft updates its pricing model frequently to add new features. Stay informed to budget effectively and get the most ROI. 

Ongoing costs play a big role in the long-term budgeting of Dynamics 365. Businesses need to account for many expenses to keep the system running and business continuity. 

1. Subscription Renewals: Monthly or annual fees for continued access to Dynamics 365 modules. 
2. Upgrades and Support: Regular updates and security patches from Microsoft, which may require additional configuration or testing. 
3. Managed Services: Businesses often engage a Microsoft Dynamics 365 Partner for proactive system monitoring, troubleshooting, and performance tuning. 
4. Customization Maintenance: As business changes, companies may need to modify workflows, update automation scripts, or integrate new third-party applications. 
5. Training and Adoption: Ongoing employee training to maximize user adoption of new features and system updates. 
6. Compliance and Security: Ensuring compliance with industry regulations and implementing advanced security features like role-based access controls and data encryption. 
7. API and Third-Party Integrations: Additional costs when maintaining or upgrading integrations with other software. 
8. Data Storage and Backup: Increased data storage and backup solutions to protect critical business data. 

Microsoft Dynamics 365 is more than an ERP or CRM. It’s a business solution to enhance efficiency, intelligence, and adaptability. By combining AI, automation, and real-time analytics, businesses can streamline operations, make better decisions, and stay ahead of the competition. 

However, to get the most out of Dynamics 365, you need a partner. ECLEVA, a Microsoft Dynamics 365 Implementation Company, brings industry knowledge and technical expertise to help you get the ROI. 

Hire Microsoft Dynamics 365 Consultants or advanced AI-powered SCM solutions. ECLEVA, has you covered every step of the way.