Top 4 frustrations Call Centre staff face when it comes to the systems they use
Did you know that the attrition rate for Customer Support teams is a...
6 key ways to get real value from your vendor relationships
In this video, ECLEVA’s CEO Patrick Northcott shares 6 key ways to...
4 tips to help leaders manage Shadow IT
In this video, ECLEVA’s CEO Patrick Northcott talks about the 4 tips...
Shadow IT: What it is, why it exists and the 3 critical ways it puts your organisation at risk
Did you know Shadow IT represents 30% of an organisation’s security...
3 key capabilities to improve communications and customer advocacy
In this video, ECLEVA’s CEO Patrick Northcott shares the 3 key...
3 most important things you need to do to ensure you choose the right CRM system
In this video, ECLEVA’s CEO Patrick Northcott talks about the 3 most...
What is an API and how does it benefit organisations?
Did you know one of the most underappreciated but critical...
4 key steps for successful software selection
Did you know that on average 25-30% of software goes...
The Power of Observation in Requirements Gathering
I am consumer researcher by background. I started my career in marketing but quickly realised my...
Getting Customer feedback is important! Acting on it is vital! Here is how ECLEVA is using insights to embed a Customer Centric mindset.
Founded in 1996, ECLEVA is a Business Systems Consultancy with deep industry and technology...